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Contact and support

Roadside support

Call Driverline on 020 3322 2601 for any of the following. We’re here 24/7.

Accident support

Been in a crash? We’ve got you covered.

Breakdown support

Something gone wrong? We’ll be with you asap.

Tyre replacement

Had a puncture? We’ll get you back on 4 wheels fast.

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Driver support

We're here Monday to Friday, 9am-5pm

Email or call us to discuss your new order, delivery, or any car and charging issues.

Email: customerservice@octopusev.com

Call: 020 3870 3892

Or you might find the answer in one of our driver guides:

Booking repairs and MOT servicing

Fines and parking charge notices

Damages to your EV

Our colleagues at Octopus Energy Services can help you with this.

Email: charging@octoes.com

Call: 0808 196 6842

Or you might find the answer in one of our driver guides:

Your home charger

How to charge at home

To talk about the best tariff for you, contact our colleagues at Octopus Energy.

Email: hello@octopus.energy

Call: 0808 164 1088

Or you might find the answer in this guide:

EV Home energy tariffs

If you’re thinking of making the switch to electric, you should consider the best leasing scheme for you, and of course the right car. There’s lots to consider, so it’s well worth a chat with one of our specialists. No hard sell, we promise. Just sensible, friendly advice.

Tip: Before you contact us, learn a little more about our two main leasing schemes: Salary Sacrifice and Personal.

Book a call:

Salary Sacrifice

Personal

Business support

We're here Monday to Friday, 9am-5pm

This page is for businesses that have a Salary Sacrifice scheme, lease a company fleet, or want to start either. If you’re a driver, head to the ‘Driver support’ section on this page.

What would you like help with?

We’re in the process of setting up our Salary Sacrifice scheme

Email: client-onboarding@octopusev.com

call: 020 4538 8881

We already have a Salary Sacrifice scheme.

Email: account-management@octopusev.com

Call: 020 4538 8881

We lease a fleet of cars as a business

Email: bch-sales@octopusev.com

Call: 020 4538 7888

Give your employees the ultimate work-perk, and your brand extra standout power. Like this.

Get started

Book a call

Email: sales@octopusev.com

Contact us to find out more about our fleet leasing solutions.

Email: bch-sales@octopusev.com

Call: 020 4538 7888

Everything you need to know…

Try our help centre first. It’s packed with easy-to-find answers on charging, maintenance, and how our lease schemes work. Here are some of the most viewed topics. Or you can call our team on 020 3870 3892, Mon - Fri: 9am - 5pm.

Visit help centre

If you have an EV through salary sacrifice and you need help please call our Driver Line on 020 3322 2601.

We are always happy to help!

If you have any questions about your order you can email us on customerservice@octopusev.com or call 020 3870 3892.

You can find loads of useful information about EVs, the salary sacrifice scheme and the business contract hire product here. Take a look to find helpful articles and the latest news, views, tips and tricks from the world of pure electric vehicles.