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Contact and support

Emergencies and immediate roadside support

We're available 24/7 on Driverline at 020 3870 3892.

Accident support

Our accident management partner will take care of your every need.

Breakdown support

Get in contact with our roadside partner for help with your EV.

Tyre replacement

Have your registration number and tyre details ready.

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Driver support

We're available Monday to Friday, 9am-5pm

Need help with your order, delivery, or any support once you have your car? Our customer service team has got your back.

Email: customerservice@octopusev.com

Call: 020 3870 3892

Online guides:

Booking repairs and MOT servicing

Fines and parking charge notices

Damages to your EV

We'll get you in touch with our partner, Octopus Energy Services.

Email: charging@octoes.com

Call: 0808 196 6842

Online guides:

Your home charger

How to charge at home

If you want to switch to an EV-specific energy tariff, or need help with your current Octopus Energy tariff, Octopus Energy is here to help.

Email: hello@octopus.energy

Call: 0808 164 1088

Online guides:

EV Home energy tariff

Whether it's through your company's salary sacrifice scheme, or through our personal leasing package, Intelligent EV, our EV specialists are here to help talk you through your options.

Email: sales@octopusev.com

Call now: 020 3870 3892

Book a call with an EV specialist:

Personal Leasing

Salary sacrifice

Online guides:

How does Intelligent EV work

A guide to salary sacrifice

Business support

We're available Monday to Friday, 9am-5pm

Manage your salary sacrifice scheme

Onboarding

email: client-onboarding@octopusev.com

call: [can we surface individual line?]

Account management

Email: account-management@octopusev.com

Call: [can we surface individual line?]

Manage your Business Fleet

Email: [BCH email address]

Call: [can se surface individual fleet ops line?]

Give your employees the ultimate work-perk, with our hassle-free EV salary sacrifice package.

Book a call or email: sales@octopusev.com


You can also sign up online:

Get started

Find out more about our flexible, complete fleet solutions to your business.

Email: bch-sales@octopusev.com

Call: [can we surface b2b individual phone line?]

Online Guides:

What is a business lease

How to lease an electric vehicle through your business

What is EV fleet management

Can't find what your looking for?

Call us on 020 3870 3892, Mon - Fri: 9am - 5pm.

Call our customer service line to speak to one of the friendly members on our team. You can also find lots of information in our driver help centre.

EV support

Find out what to do if you breakdown, require repairs, or have received a PCN.

Read more

Paperwork

From applying for private plates to what you need to drive abroad.

Read more

Salary sacrifice

How the scheme works, eligibility, insurance, and changes in circumstance.

Read more

If you have an EV through salary sacrifice and you need help please call our Driver Line on 020 3322 2601.

We are always happy to help!

If you have any questions about your order you can email us on customerservice@octopusev.com or call 020 3870 3892.

You can find loads of useful information about EVs, the salary sacrifice scheme and the business contract hire product here. Take a look to find helpful articles and the latest news, views, tips and tricks from the world of pure electric vehicles.