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Call the driver line on 020 3322 2601

Help centre

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Charging your EV

All you need to know about charging at home and on the road, including EV tariffs.

Getting support

Find out what to do if you breakdown, require repairs, or have received a PCN.

Salary Sacrifice

How the scheme works, eligibility, insurance, and changes in circumstance.

Paperwork

From applying for private plates to what you need to drive abroad.

End of your contract

All you need to know about the end of your contract.

Waiting for delivery?

Keep an eye on your car before it’s delivered. Until we have a confirmed delivery date from the car dealer, the tracker will show a delivery window. Your tracker will update whenever we get any updates from the dealer who is delivering your car.

Track my EV

Common Questions

When you get an EV through us, you’re entitled to 4,000 miles of free charging. Your operations specialist will help you choose between two options (home charging or public charging) and guide you through the setup.

Option 1: Home Charging Offer

Switch to Octopus Energy’s Intelligent Octopus Go tariff – a great plan for EV drivers. As one of our drivers, you’ll also get the EV Saver rate with even cheaper off-peak charging.

Steps:

  1. Switch to the Intelligent Octopus Go tariff.
  2. Once the switch is complete, your miles will be credited.

Option 2: Public Charging Offer

Sign up for Electroverse, our partner for public charging.

Steps:

  1. Download the Electroverse app.
  2. Log in to your account.
  3. Go to Redeem a Code in your profile.
  4. Enter the code provided by your operations specialist.
  5. Enjoy your free public charging (up to 48 hours for activation).

Note: This credit is valid only in the UK.

For more info, see our T&Cs.

To preserve battery life, you should try to keep your car charged between 20 - 80%.

There will be times when you go over and under these percentages, but try to keep this in mind for you day to day charging.

If you have insurance included in your scheme:
We aim to make it hassle-free to get on the road and out there enjoying your EV. We work closely with our partner, Lloyd Latchford Insurance Group, to make sure that your insurance is up and running from the day of your delivery.

Lloyd Latchford will reach out to you by email a few days beforehand and confirm all the details with you. It's important you respond to this as soon as you can. Shortly after delivery, your insurance certificate will be emailed to you.

In a small number of cases, like if you get a car on speedier delivery, your EV might arrive before Lloyd Latchford have been able to get in touch. If your car has been delivered and you haven't already spoken with Lloyd Latchford, please reach out to them as soon as possible to confirm your details (and any named drivers) and car registration number. Please don’t drive your car until the insurance is all set up and Lloyd Latchford Insurance Group have confirmed that you are ready to hit the road.

You can contact them on salarysacrifice@lloydlatchford.co.uk or 01844 276498.

If you don't have insurance included in your scheme:
You’ll need to organise insurance cover and send us a copy of the policy documents at least 7 days before your delivery. Your insurance needs to be fully comprehensive and you'll need to keep this updated for the duration of your lease, as well as send us any additional policy documents.