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Had an accident or need roadside assistance?

Call the driver line on 020 3322 2601

Help centre

How can we help?

Waiting for delivery?

Keep an eye on your car before it’s delivered. Until we have a confirmed delivery date from the car dealer, the tracker will show a delivery window. Your tracker will update whenever we get any updates from the dealer who is delivering your car.

Common Questions

How do I get my first 4,000 miles of charge for free?

To get the 4,000 free miles you'll need to switch to Intelligent Octopus Go, the energy tariff for EV drivers. It's especially designed for EV charging and keeping costs low. Find out more here.

Don't forget, if you're changing to Intelligent Octopus Go, as our driver you get access to our EV Saver rate - saving you an extra 1p on off-peak/overnight rates. Head to your Octopus EV MyAccount to sign up.

When should I charge my electric car?

To preserve battery life, you should try to keep your car charged between 20 - 80%.

There will be times when you go over and under these percentages, but try to keep this in mind for you day to day charging.

How do I get my insurance set up?

If you have insurance included in your scheme:
We aim to make it hassle-free to get on the road and out there enjoying your EV. We work closely with our partner, Lloyd Latchford Insurance Group, to make sure that your insurance is up and running from the day of your delivery.

Lloyd Latchford will reach out to you by email a few days beforehand and confirm all the details with you. It's important you respond to this as soon as you can. Shortly after delivery, your insurance certificate will be emailed to you.

In a small number of cases, like if you get a car on speedier delivery, your EV might arrive before Lloyd Latchford have been able to get in touch. If your car has been delivered and you haven't already spoken with Lloyd Latchford, please reach out to them as soon as possible to confirm your details (and any named drivers) and car registration number. Please don’t drive your car until the insurance is all set up and Lloyd Latchford Insurance Group have confirmed that you are ready to hit the road.

You can contact them on salarysacrifice@lloydlatchford.co.uk or 01844 276498.

If you don't have insurance included in your scheme:
You’ll need to organise insurance cover and send us a copy of the policy documents at least 7 days before your delivery. Your insurance needs to be fully comprehensive and you'll need to keep this updated for the duration of your lease, as well as send us any additional policy documents.