EV salary sacrifice employer guide
A guide for employers on EV salary sacrifice and how it works for you and your team.
Welcome to the electric revolution
Here you’ll find everything you need to make a success of your EV salary sacrifice scheme and for your team to hit the road in a brand new Octopus EV. From the nitty gritty of tax savings to free charging and all the support we’ll give you and your team along the way.
What is EV salary sacrifice?
Your business has joined the scheme (hooray!) which means you and your team can save money on a brand new electric car. Here’s how it all works.
How do the tax savings work?
You pay for your brand new EV through your gross salary, before tax and other contributions are deducted, so you’ll save on Income Tax and National Insurance.
You’ll pay a small amount of Benefit in Kind (BiK) tax, which is currently fixed at 2% until April 2025. It will increase by 1% in each subsequent tax year until April 2028.
An increase in BiK increases the amount you pay for your car. But for now, this is partly what makes salary sacrifice the cheapest way to get an electric car.
40% tax payer example
Here’s an example of how the savings work for Julia.
20% tax payer example
And here’s how the savings work for George.
What’s included with EV salary sacrifice?
With our EV salary sacrifice, your team members get the whole package.
Car, charger, energy. Plus insurance (if your company chooses to include it), servicing, maintenance, breakdown cover and tyre replacement. The lot.
Free charging, at home or on the road
At home - a free charger and 4,000 free miles
Because we’re part of the Octopus Energy Group, we offer your team members a free home charger, installed by expert Octopus engineers.
This includes the Ohme Home Pro plus standard installation, which is worth £999. If there’s more work involved to install the charger at their home there may be an additional charge, but we’ll let them know once we’ve figured that out.
As an example, a non-standard install would be something like needing a new fuse board because there aren’t any spare fuses on the existing one, or the distance between the fuse board and the charger needing more than 15m of cable.
Your team can also choose to have a different charger installed at extra cost. You can check out the home EV chargers we offer here.
And that’s not all. If they switch to Intelligent Octopus Go, the EV-specific smart energy tariff, they’ll also get 4,000 free miles of free charge. That’s the equivalent of 5-6 months of driving for most people. So by choosing Octopus, they’ll have no ‘fuel’ costs for the first few months of driving their EV.
On the road - 4,000 free miles of public charge
If your colleagues don’t have off-street parking, we’ll give them 4,000 miles of free charge on the public network through Electroverse instead.
That’s the equivalent of 5-6 months of driving for most people. So by choosing Octopus, they’ll have no ‘fuel’ costs for the first few months of driving their EV.
Colleagues who go for our ‘on the road’ charging option, and switch their home supply to any Octopus Energy tariff, will also get £50 home energy credit to help with their household energy bills.
You can find the terms and conditions for charging here.
Setting up the scheme
Getting your company set up
To get your scheme up and running, there are a few final steps to take and a few documents to sign. Don’t worry if you don’t know what each document is, there’s a handy explainer at the end of this section.
- You’ll sign the Master Hire Agreement, Direct Debit Mandate and you’ll fill in a credit application and finally a set up form.
- You’ll need to decide whether you want to include insurance in your team’s salary sacrifice package. Our team will then manage all insurance, making it hassle-free for you and your team.
- Next we’ll book in a launch call with our onboarding team to cover everything you need to know about how the scheme works and answer any questions you have
- You’ll need to read the insurance policy information to make sure you’re familiar with the details of your team’s cover.
- And finally you’ll need to review our template documents which your team will sign when they order a car.
- These include the Driver Handbook and the Driver Agreement. We’ll update these documents to reflect any changes to the scheme when necessary.
- Your approver will need to sign the Vehicle Hire Schedule for each car that’s ordered and approved.
Documents you need to understand
- Master Hire Agreement (MHA)
- This is the legal agreement between Octopus EV and your business which enables you to hire electric vehicles. It covers your legal responsibilities for providing the vehicles, and all related services and financing.
- Credit application form
- So your credit can be agreed and your team can order cars through the scheme.
- Set up form/credit application
- How you’ll recover VAT.
- Whether you’ll pass any employer Class 1 National Insurance Contributions to your employees. The default is 10%, and we recommend sticking with this so your employees get even better pricing on their cars.
- Whether you have any workers or contractors who aren’t paid via PAYE.
- Who your key contacts are, including your scheme lead (who will be our main contact), your approvers, your payroll team, and your internal comms or marketing team - so we can help them promote the scheme.
- Your company domain names - so we can make sure your employee’s digital quotes are sent to the right place.
- Your credit application.
- Direct Debit Mandate
- This gives us permission to take the payments for each car your team has on the road.
- Vehicle Hire Schedule
- Your approver will sign this to authorise us to place your team member’s order on your behalf.
- Driver Agreement
- This outlines your team member’s quote details, the car’s specification and cost breakdown, and what’s included with their agreement.
- Driver Handbook
- Each member of your team will get a copy of this when they sign their quote. It covers all the details of the scheme, and how it works for each driver, including how delivery, collection and servicing will work.
The Driver Agreement and Driver Handbook details how you’ll offer electric vehicles to your employee, these will be binding for both you as an employer and them as an employee. If you need guidance with these documents, we’d recommend that you seek legal, tax or other professional advice where necessary.
Launching the scheme to your team
We make it as easy as possible for you and your team to make the most of your EV salary sacrifice scheme. It’s our job to make sure you’re armed with all the information you need, and your team is clued up and excited about EV salary sacrifice.
Here’s how we typically advise - but we can be flexible so please let us know if there are other ways of communicating with your staff that we should use.
- Launch email: We’ll send your team an email giving them an intro to EV salary sacrifice, and answering some initial questions.
- We’ll work with you on the timings for this, to make sure you’re ready and raring to go when your team wants to know more about the scheme.
- Our onboarding team will talk you through what we need from you to make this happen in your launch call, including how you can safely and securely share your team’s email addresses.
- There’s also the option for you to send a version of the launch email, which we’ll give you a template for.
- Webinars: we run weekly webinars open to anyone from any organisation that’s part of the scheme.
- We cover everything your team needs to know about EV salary sacrifice, including how the tax savings work, what’s included in the package, and how to order an EV. One of our EV Specialists also joins the webinar to answer any questions your team has about specific cars, charging, or anything EV related.
- Your team can join at any time, no matter whether you’ve just launched the scheme or they want a refresher.
- Hit this link to join a webinar
- Charge up events
- We may be able to offer your team bespoke events, including lunch and learn sessions at your offices and drive days, depending on the size of your business, your location and availability.
- If you think this would be great for your team, let us know and our events team will chat you through the options available.
- Email updates for you (the scheme lead)
- We’ll send you (the scheme lead) two emails each month, one telling you what cars we have available with speedier delivery, and one more general update with any changes to the scheme.
- We’ll also keep you posted with key milestones including the positive impact you and your team have had on the environment.
- Email updates for your team
- If you’re able to share your team’s email addresses, we’ll send them updates on the latest EV news and what cars are available on speedier delivery once a month.
- Once a team member logs into our quote tool to browse or order a car, we’ll contact them once a month with updates on the latest EV news and what cars are available on speedier delivery.
- After a team member has ordered their car, we’ll keep them updated with all the important details including their delivery timings, how to get their home charger or free public charging miles, and more.
- Invite team members to the scheme
- You can invite new team members or batch upload your team’s email addresses to the scheme directly from your HR dashboard, we’ll then send them an email explaining how it works.
Got ideas about how we can help you promote your scheme? Drop us an email at email@example.com.
Spreading the word that you’ve joined (external)
Social media & PR activity
- When you join, we’ll share with you a set of assets you can share on your social media channels promoting that you’ve joined the EV salary sacrifice scheme. This is a great way to attract talent as well as show your team and customers that you care about sustainability.
- If you’d like to chat with us about a joint PR opportunity, for example entering business awards in combination with Octopus EV, we’d love to chat. Drop us an email at firstname.lastname@example.org.
- Want to be featured on our website and social media channels? We’d love to hear from you about why you joined the EV salary sacrifice scheme, how it’s benefited your team or what sustainability goals it’s helped you to hit. Here are a few we made earlier. Let your account manager know if you’d like to take part and we’ll make it happen!
Getting your team up to speed
We know you’re busy. So we make it as easy as possible to keep your team up to speed with the EV salary sacrifice scheme.
We’ll send you two monthly updates, one on the cars we’ve pre-ordered so you can share the best deals with your team, and one newsletter update with more general information about the scheme including any tax or process updates you need to know.
If you share your teams’ email addresses with us, which you can do securely through your HR dashboard, we’ll keep your team updated with news and the latest car updates.
Do your team want to find out how EV salary sacrifice works and ask our EV Specialists questions?
We run hour-long webinars for you and your team every Wednesday, where we explain everything you need to know. You’ll have the chance to ask any questions about the scheme or about driving electric in general.
Feel free to share the webinar link with your colleagues so they can join. We’ll also email this to you and your team when you launch the scheme.
How to get a quote
Our online quote tool makes it easy for your team to check out the awesome EVs that are available, and see how much they could save with EV salary sacrifice. In a few simple steps they can find the car of their dreams and be on their way to joining the electric revolution.
Choose the specifications of your car, or go for ‘speedier delivery’, which is a car that’s less personalised but that we can get to you sooner.
To log in, your team will need to use their work email address and your company code. Share your code with your whole team or display it somewhere at your workplace so they have it handy.
Log in to get a quote
Ordering and approving a car
- When your team member has chosen their car, and are happy with the quote, we’ll send their Driver Agreement and Driver Handbook for them to sign.
- These docs will come from Signable so they can sign quickly and easily online.
- Once they’ve signed, we’ll send you (the HR approver) a copy of the Driver Agreement.
- Before you approve the order, you must check whether the employee is eligible and make sure their new net pay doesn’t fall below the National Minimum Wage because of their salary sacrifice. If it does, they won’t be able to go ahead.
- At any time you can check all orders that need to be approved in your HR dashboard.
- When you’ve approved and signed the Vehicle Hire Schedule, we’ll order the car and confirm with your team member when it’s done.
- Your job here is done! We’ll give your team member an estimated delivery window and keep them up to speed with when they can expect their car.
- Once the car’s delivered, you’ll need to pick up on reporting and invoicing for it - more on that here.
We’ve pre-ordered the most popular cars to help our customers get on the road as quickly as possible. These cars are pre-configured so they’re less customisable, but your team will be able to get into a new set of wheels a lot quicker. Lead times on pre-ordered cars can be as quick as a few weeks.
To check out which pre-ordered models are available, hit ‘speedier delivery’ on our quote tool.
There are global supply issues with new cars, so if you’re looking for something specific, it’s worth checking out what options are available a few months before you’d like your car.
Charging & energy tariffs
Charging can seem like a daunting topic when you first start driving electric, because most of us are used to filling up at petrol stations. But it’s not as complicated as it first seems. In fact it can be a lot more convenient. And we’re here to help you make sense of it all.
Charging at home
Get your Ohme Home Pro charger, installed for free as part of your salary sacrifice package. Our expert Octopus engineers will install it free of charge, as long as we’re able to do a standard installation.
The good news doesn’t stop there. We’ll also give you 4,000 free miles when you switch to Intelligent Octopus Go - the market leading energy tariff for EV drivers.
If installing your charger is more complicated than our standard installation, it may cost extra to get you set up. Of course we'll give you a quote for any extra work before we go ahead.
A standard installation includes:
- A remote survey
- Fitting the charger
- Routing the cable
- Any electrical connections that are needed
- Testing and demonstrating how it works
See T&Cs here.
If you want to choose a different EV charger to the Ohme Home Pro, that’s totally fine. You can check out the chargers we offer here. If you choose a different charger to the Ohme Home Pro, we’ll let you know how much this will cost as the other chargers aren’t included with salary sacrifice. Just let us know what you’re looking for and we’ll help you find the right charger for you.
If you don't have off-street parking, we'll give you 4,000 free miles of charge with Electroverse on the public charging network.
There are some great apps you can use to find public chargers:
- Octopus Electroverse: A super-slick, super-easy charging experience. One card and app, thousands of chargers, all in one place. And all with zero added costs or on-going fees. Their route planner helps you plan your charging around whatever journey you’re making.
- Plus if you’re an Octopus Energy customer, all of your charging through Electroverse will show up on your home energy bill so you can keep track.
- Co-Charger: Like AirBnB for EV charging. We’ve partnered with Co-Charger to help make EV charging more accessible by encouraging people to share their home EV charger with neighbours and the wider community to help more drivers to switch to electric cars.
- Zap Map: Search for available charge points, plan longer electric journeys, pay for charging and share updates with other EV drivers.
EV Energy Tariffs
When switching to an EV for the first time, if you’re charging at home, we’d recommend looking into EV-specific energy tariffs to save money on your home charging.
Intelligent Octopus Go is the perfect tariff for EV drivers. Using cutting edge technology, it gives you super cheap, green energy overnight between 11:30pm and 5:30am, so you can charge your car when you’re least likely to be using it and save money at the same time. Wake up to a topped up car, at the super low rate of 7.5p per kWh.
Managing the scheme
We make it easy for you to manage the scheme. Everything’s available online, including documents you and your team can sign over email, and our HR dashboard where you can find all your team’s orders, how many cars you have on the road, and even how much carbon your team has saved by making the switch.
Eligibility and approval
When a member of your team orders a car we’ll send you two documents via Signable, so you can sign them quickly and easily online, these are:
- The Driver Agreement for you to countersign once the driver has signed it
- The Vehicle Hire Schedule
Before you approve the order, you’ll need to check that the team member is eligible. They need to:
- Be a permanent employee paid via PAYE.
- Have completed their probation period.
- Be able to afford the salary sacrifice. Their revised salary, after taking into account their salary sacrifice, must exceed the National Minimum Wage.
- Not planning to retire, resign during the length of the agreement.
- Not be at risk of being made redundant during the length of the agreement.
- Meet any eligibility criteria decided by your organisation, for example limiting the agreement to one car per person.
- Take a maximum of two cars on salary sacrifice.
If you’ve opted for Fleet Insurance Cover, your team member will also have to meet the eligibility criteria.
If you have any queries about insurance, contact our broker, Lloyd Latchford Group directly at 01844 276 498 or email email@example.com.
How and when we’ll invoice you
Every month, we’ll send you invoices for your team’s cars. These invoices will include the total monthly amount payable to lease the car including:
- Any Additional Service waivers (the Finance Rental)
- The amount payable for servicing, maintenance, breakdown and repairs (the Non-Finance Rental)
- Any insurance premiums due for fleet insurance cover (the Insurance Amount)
We’ll invoice you for monthly rentals on the first of every month for the month ahead. We’ll collect these payments via direct debit on the 8th day of every month.
For each new car that’s delivered, we’ll also invoice you for an initial rental on the last day of the month of each car’s delivery. We’ll collect this via direct debit on the 15th day of the next month for the initial rental only.
Claiming VAT back
The Finance Rental and Non-Finance Rental amounts are inclusive of VAT (at the prevailing standard rate), which you’ll need to claim back through your usual VAT reconciliation process. Typically, VAT registered businesses are able to reclaim 50% of the VAT relating to the Finance Rental and 100% of the VAT relating to the Non-Finance Rental.
Your finance team are the people to speak to if you need more info on claiming VAT back, but let us know if you need a hand.
The Insurance Amount isn’t subject to VAT, but the amount will include Insurance Premium Tax.
As well as the rental amounts, we’ll invoice you for other costs including penalty charges, fines and charges for vehicle repair and excess mileage when your team member ends their agreement, including admin charges and VAT where applicable.
You should recharge each of these other costs to your team members through their monthly pay. More on how to do this in the next section, ‘how to adjust your team’s payslips’.
Here are some invoicing examples For a vehicle delivered on 6th January, we’ll collect:
- Initial rental amount on 8th February
- First monthly rental amount on 8th February
- Second monthly rental amount on 8th March
A few exceptions to the rule…
- Your first car delivery
- For the first EV delivered to your team, we’ll collect the initial rental and first monthly rental on 15th of the month and then revert to the 8th for that vehicle and all subsequent vehicles. We do this to make sure we give you 10 days’ notice of the first direct debit collection.
- Cars delivered at the end of the month
- For EVs delivered close to the end of a month we may not get vehicle registration documents from the car dealer in time to invoice the initial rental and first monthly rental on the usual dates.
- When this happens we’ll invoice you a month later, for example for a car delivered on 30th January, we’ll collect:
- Initial rental on 8th March
- First monthly rental on 8th March
- Second monthly rental on 8th March
- In this scenario, we recommend that you start making sacrifices to the driver’s salary the month after delivery.
- Final monthly rental
- When your team member’s salary sacrifice agreement is due to end, we’ll collect the final monthly rental the month before the car is returned. Your team member just needs to give us 30 days’ notice.
How to adjust your team’s payslips
Adjusting your team’s payslips is simple, here’s what you need to do:
- We’ll send you a monthly report showing the adjustments you need to make to your teams’ salaries when they have a car through salary sacrifice.
- You can also use the info in these reports to complete tax reporting forms.
- You’ll need to make the adjustments the month after the car’s delivered, until the month the car’s returned.
- When you’re amending payslips we suggest you rename your team member’s pre- and post-sacrifice salary as ‘Reference Salary’ and ‘Revised Salary’, with the sacrifice clearly visible and subtracted from Reference Salary so it’s easy for them to follow when they check their payslip.
- Your team members might incur additional charges throughout their agreement for the following reasons:
- Fines and penalties
- Excess mileage
- Unfair wear and tear damage
- Early termination fees
- Insurance excess fees if their contract ends before the car’s repaired
- We’ll invoice these charges to your organisation with any admin fees and VAT included and you’ll need to deduct these charges from your team member’s net pay.
Non-payrolled benefits example
Adjusting payslips for a basic rate taxpayer on a scheme
In this example, the employee earns £30,000 a year and chooses a Nissan LEAF under the scheme. The salary sacrificed for the car and additional services, including insurance, is £406 per month. The car has a list price of £30,000. Before entering the scheme the payslip for the month would be set out as the first table below. The second table shows how this payslip would change to reflect the scheme.
The net impact is that the employee’s take-home pay has been reduced by £286 but in return they have the use of a car that costs more than this.
Company car tax, aka Benefit in Kind (BiK) rate, is set by the government. It’s worth noting this is currently fixed until April 2025 at 2%, after this time it could increase. An increase in BiK would increase the amount an employee pays for their car.
Any employee taking part in the scheme will see their individual tax code changed to reflect this. In this example the car is valued at £30,000 which means the taxable amount will be £600, given a BiK tax percentage of 2% in 2022/23.
The 2022/23 personal allowance of £12,570 (tax code of 1257L), then reducing this by the £600 subject to tax, results in a new personal allowance of £11,970 for the tax year (tax code of 1197L, as above) and a slightly higher tax bill.
If your organisation passes on any saving in NIC that it passes on to your employees to reduce their gross sacrifice, then the payslips would look like this:
The gross sacrifice here is lower to reflect the pass back to the employee of your company’s NIC savings. The overall net impact is that your colleague’s take-home pay has been reduced by £261 but in return they have the use of a car that costs more than this.
Payrolled benefits example
Adjusting payslips for a basic rate taxpayer
Using the same example used for non-payrolled benefits, below is how the employee's payslip would change to reflect the scheme (providing the same net outcome).
The company car benefit is calculated by taking the benefit amount of £600 (explained in the section above) and dividing by 12 to give a monthly figure.
If your company passes on any saving in NIC that it makes to your colleagues to reduce their gross sacrifice, then the payslips would look like this:
Reconciling invoices with salary sacrifice amounts
Here’s how an invoice from us to your organisation reconciles with the deductions made from the employee’s pay, plus the tax savings, to make up the total cost of the monthly rental.
The amount sacrificed from your team member’s gross salary will be the finance rental and the non-finance rental (including any VAT that you can’t recover from HMRC), as well as the insurance cost, less any adjustment to reflect the employer’s NIC savings passed on to colleagues.
This adjustment would be made as standard at 10% to reflect the 13.8% Class 1 NIC and making an allowance for any chargeable Class 1A NIC.
If the employer’s NIC saving is being passed back at a level other than 10%, the calculation would be adjusted accordingly. If the employer's NIC savings are not being passed back, that line would be removed from the calculation.
How the NIC savings work for your company
Your company makes NIC savings because you’ll pay your team member less after the salary sacrifice, so Class 1 NIC will be lower.
Your company will need to pay Class 1A NIC to reflect the benefit, but these will be low while the Benefit in Kind rate is low and will be covered by your employee’s sacrifice if you choose to pass back your organisation’s net NIC saving.
How to report to HMRC
HMRC reporting for non-payrolled benefits
HMRC sees company cars, like the ones your team get through salary sacrifice, as a taxable benefit. So you’ll need to report each car to HMRC and they need to be taxed at the appropriate rate.
If you don’t payroll your benefits, here’s what you need to do so HMRC knows about the benefit and can make the correct changes to your team member’s tax code:
- Submit P46 (Car) form to HMRC every time a car is added to or removed from the scheme.
- If a member of your team gets a replacement car you can tell HMRC online via your payroll software or when you submit your end of year forms.
- Submit a P46 (Car) form, 28 days after the end of the quarter to which it relates. The quarter ends are 5th July, 5th October, 5th January and 5th April of each year.
- We’ll give you all the info you need for the form.
- The P46 (Car) form will trigger code change notifications. Whoever processes payroll at your company should use the P46 to update the tax code for the team member on the scheme so they start paying the right tax for the benefit.
- You’ll need to submit a P60 form to HMRC by 31st May and P11D and P11D(b) form by 6th July.
- We’ll give you all the info you need for this form too.
- You’ll need to give the P60 and P11D forms to team members as well as HMRC.
What’s a P60?
The P60 is an annual statement of employment income, with deductions made for Income Tax and National Insurance.
The pay shown in this form will reflect the gross salary sacrifice, as will the deductions for Income Tax and National Insurance. The final tax code will reflect the taxable value of your team member’s company car.
What’s a P11D?
The P11D is an annual statement of taxable benefits you as an organisation provide to your colleagues. Since cars will come on to the scheme and leave the scheme at various points during a tax year, this form will report on the actual taxable benefit that a colleague has enjoyed. This will be calculated as the taxable value of the vehicle multiplied by the Benefit in Kind rate, and the number of days the car is on scheme during the tax year.
What’s a P11D(b)?
The P11D(b) lists the total Class 1A National Insurance Contributions due from your company for the employee benefits that you give your team. For cars, this amount is calculated using the taxable value of all the vehicles reported to HMRC via forms P11D and the employer’s NIC rate. Your company will need to pay this amount to HMRC no later than 22nd July each year.
Handy guides on the P46, P11D, and P11D(b) forms can be found in the finance section of your HR dashboard
HMRC reporting for payrolled benefits
If you payroll your benefits, here’s what you need to do so HMRC knows about the benefit and can make the correct changes to your team member’s tax code:
- Increase taxable pay by the taxable value of the car provided to your team member.
- Submit a P11D(b) form to HMRC by 6th July every year, to report on the amount of Class 1A NIC and to declare that any P11D forms relating to non-payrolled benefits given to your team in the year have been completed and returned.
- We’ll give you the info you need to complete this form.
- You need to pay Class 1A NIC to HMRC no later than 22nd July each year.
- Include the cash equivalent of the company car benefit on the employee’s P60 at year end as part of their total taxable pay for the year.
With EV salary sacrifice, you and your team can benefit from a company car without having to worry about fleet administration. Because we provide the cars through contract hire, Octopus EV will remain the owner and registered keeper. So we’ll pay the first registration fee and road fund licence, where appropriate.
As part of the package, you and your team members will also benefit from:
- Having servicing, maintenance, breakdown and repair taken care of. We partner with some of the UK’s best providers and we’ll organise appointments for all of this directly with the driver. Accident Management is also included if you opt for Fleet Insurance Cover.
- Fleet Insurance Cover. We’ll set up your policy and collect the payments of the premiums in the monthly invoices. We’ll provide the insurance broker with your colleague’s details to add them to your fleet policy.
- An end of contract damage waiver. So when the car’s returned you’re not held liable for up to £500 of vehicle damages. If damage exceeds £500, you’ll be charged in full.
- An early termination waiver. So you’re covered, with no costs for 10 cars or 10% of your total fleet to be returned in a calendar year, for the following reasons:
- Redundancy, including voluntary redundancy
- Unpaid extended parental leave - outside of any statutory paid leave
- Unpaid long-term sickness leave lasting 4 weeks or more - outside of any statutory paid leave
- Changes to employment contracts
- Accidental death that wasn't the result of self-inflicted injury, alcohol, or drug abuse
- Loss of driving licence on medical grounds, for 6 months or more
How does early termination work?
If an employee needs to return their car early there are a few options. They can return it to us, or if another employee from your organisation would like to take the contract on, we can usually transfer it (this is often referred to as ‘novation’).
If someone in your team needs to return their car early, let us know and we’ll start the process. We need 30 days notice to terminate a contract so let us know as soon as you can so we can stop invoicing for that car, subject to any early termination fee that might be due.
If you’re mid billing-period, we’ll review this on a case by case basis and agree with you on how we’ll move forward.
Getting in touch
- Customer Success Managers
- For all scheme management questions - call us on 020 4538 8881, or email us at firstname.lastname@example.org.
- EV Specialists
- For any questions your employees have about ordering their EV, or about electric driving in general. Call them on 020 3870 3892 or email email@example.com.
- You can always book a call with them here.
- Customer Support Team
- For help with delivering the cars or anything to do with logistics. Call us on 020 3870 3892 or email firstname.lastname@example.org.
0203 3222 601
Accident management (if your company has included insurance) plus breakdown and recovery - Available 24/7 and 365.
Repairs, servicing, tyres, glass and MOTs - Available Monday to Friday, 9am to 5:30 pm excluding bank holidays.
If you'd like to contact our support services directly, the numbers are:
You've been in an accident - FMG: +443442438777
You've broken down and need roadside help- AA: +441213363664
Tyres - KwikFit: +44800425262
Windscreen or glass replacement - National Windscreens: +448008778682
Book a service, MOT or technical repair - Fleet Assist Service Booking: +441480813826
About Octopus Electric Vehicles
Since 2018, we’ve been on a mission to help more people get behind the wheel of an EV and move away from polluting fuel-powered cars. Our whole EV packages make it easy and affordable to switch to clean, green driving.
Whether you want to make tax savings for your team through EV salary sacrifice, lease a whole fleet of electric cars through your business, or switch to electric driving yourself with a personal contract, we make it hassle-free. Get your car, charger and energy all from one place, with 5 star service along the way.
Part of the Octopus Energy Group
We’re part of the Octopus Energy Group, which means we’re able to bring the whole electric journey under one roof. Making it hassle-free for our customers to make the switch to electric driving.
The Octopus family will help you choose the perfect electric car for you, install your home EV charger, enable you to charge your car publicly with the tap of one card (from Octopus Electroverse) and we’ll even switch you over to the cheapest, greenest EV energy tariff so you can save even more money by making the switch. Octopus Energy is well-known for doing things differently, focusing on renewables to transform the energy market and keeping things super simple for customers while they’re at it. We take a lot of inspiration from them when it comes to helping our customers switch to EV driving.
Follow us on social media
You’ve probably guessed by now, we don’t take ourselves too seriously. We’re always sharing updates on EV salary sacrifice, tips on EV driving and charging, and we have some fun while we do it.
Check out our social media channels to stay in touch.