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Help centre

Getting support

Find out what to do if you breakdown, require repairs, or have received a PCN.

Common Questions

For Ford-referred Ford EVs, we'll always choose to allocate servicing/maintenance to a Ford dealership. This will be prioritised by proximity and then availability. Alternatively, the customer can always choose where they’d like maintenance work done.

Please speak to Ford to understand the estimated earnings potential.

SLAs:

  • Drop-off appt: 5 working days
  • Collection/delivery: 10 working days
  • Courtesy car: 15 working days
  • Invoicing – via 1-Link.