Accident management

If your agreement includes insurance via our partner Lloyd Latchford, call our Driver Line on 020 3322 2601.

Our accident manager is FMG, but it’s important you call them via the Driver Line so they know you are one of us. You can call at any time, 24/7.

If you have arranged your own insurance, contact your insurance provider directly.

If you’re ever unfortunate enough to have an accident, call to get your car recovered to a safe location.

If you find a dent or scratch on your car, please report this to FMG who’ll inspect and repair the car.

FMG are here to sort any issues you have as seamlessly as possible. Here’s how it works:

They’ll ask you some questions to get all the info they need to help you.

A repair shop will contact you to get your car booked in and check out the damage. You may, on occasion, be able to submit a self-assessment by sending in clear photographs of the car.

If needed, they’ll order replacement parts and schedule your repair appointment. We’ve seen some delays because of supply chain issues, but we’ll always actively work with FMG to get your car back on the road as soon as possible.

A courtesy car may be provided, dependent on availability. If you need one, please let FMG know as soon as possible or when organising your repairs. This may not always be an electric car, but we’ll try to make sure it is wherever possible.

You’ll need to pay £250 excess for all claims and repairs. If the insurer confirms that you’re not at fault, your excess charge will be refunded. Unfortunately, this can sometimes take a while.