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Frequently Asked Questions
If you have insurance included in your scheme:
We aim to make it hassle-free to get on the road and out there enjoying your EV. We work closely with our partner, Admiral Business, to make sure that your insurance is up and running from the day of your delivery.
You'll receive your insurance certificate the day before delivery via email. Please don’t drive your car until you've received your insurance certificate. If you've not received it, please contact us and we can send it to you.
If you don't have insurance included in your scheme:
You’ll need to organise insurance cover and send us a copy of the policy documents at least seven days before your delivery. Your insurance needs to be comprehensive and you'll need to keep this updated for the duration of your lease, as well as send us any additional policy documents.
If you've chosen the home charger discount, we'll send you an online application form for your Octopus Charge a few weeks before your car's delivered. We’ll take care of the whole process with our sister company, Octopus Energy Services, including a remote survey and installation. If installing your electric vehicle charger is more complicated than our standard installation, it may cost extra to get you set up. We'll give you a quote for any extra work before we go ahead.
Check out our home charging page for more information on how the charger installation process works.
If you've chosen to get public charging credit instead of the home charger discount, we'll send you a code after your car's delivery. You can simply input this code into the Electroverse app to load up your credit.
Feel free to download the Electroverse app before your car arrives to get familiar with it and prepare for charging on the go.
You can view the options Octopus Electric Vehicles offer and get your home charger installed by expert Octopus engineers. Find out more here.
If you are looking to charge on the go, sign up to the Electroverse before your delivery so you can order your Electroverse card allowing you to access the entire network.
We are always happy to help!
If you have any questions about your order you can email us on hello@octopusev.com or call 020 3870 3892.
When you receive your brand new EV, it’s important to know what to expect.
All deliveries will come with a basic explanation of how to use your car, an Octopus Electric Vehicles Driver Pack and a charger. It’s up to the dealership how your car is delivered but it could be driven or come on a transporter.
About 40% of deliveries are driven because they’re faster, more efficient and better for tricky roads. Because of this, your car may have some miles on it and a bit of dirt.
If you’ve got any questions about the condition of your EV when it’s delivered, feel free to get in touch with someone in our team.