Octopus Electric Vehicles Logo
Account

Order

Returning your EV

We really hope you loved driving your Octopus EV! In most cases, Octopus Electric Vehicles is the registered owner of the car, which means we will help organise the returning of your car at the end of the contract.

  • At the start of your final month, we’ll be in touch to begin the process
  • We’ll inspect the car for any damages and let you know if there’s anything beyond wear and tear.
  • Then we’ll organise a collection date.

Car inspection & repairs

  • We’ll inspect your car on your preferred date at a place that’s convenient for you. All we need is a few photos of the car so it shouldn’t take long.
  • Repairs won’t take place until after your car has been returned, so you won’t be left without a car in the meantime.

Collection

  • We’ll collect your car either on the final day of your contract or on a suitable date beforehand.
  • The collection company will be in touch to give you an hour’s warning so you know when to expect them. This can be done at any mainland UK address that’s convenient for you.

Final rental fees

  • We’ll include any excess or damage fees within your final rental payment.
  • You’ll be billed until your car has been collected or when your 30 days notice period ends.
  • If you’re on our salary sacrifice scheme or have a personal contract hire, if there’s any damage you’ll need to pay any costs that exceed the £500 damage waiver.
  • If you’re on a business contract hire, you’ll be liable to pay the costs any damages identified outside of fair wear and tear.

Damage waiver

  • If you have your EV through our salary sacrifice scheme or personal contract hire agreement, your contract has a £500 damage waiver which covers repairs up to that sum. If repairs cost over £500, you’ll be liable to pay the full amount (i.e. if the cost is £600, you’ll need to pay £600, not £100)
  • The damage waiver doesn't apply when you’re novating your contract, so the initial driver will need to pay for any damages
  • If you notice any damage during the time you have your car, please report it as soon as possible to the Driverline on: 020 3322 2601

Removing personal data from the car

When you hand your car back to us, it's important that you remove all of your personal data from the car.

To make it easy for you to remove this data, we've included some links and instructions below for some EV makes and models.

Please be aware that it's your responsibility to remove your personal data from the car, and if you're not sure how to do this please check the manufacturer guidelines.

  • Audi
    • Log into the myAudi app or website
    • From the Vehicle tab, select the Vehicle selector at the top of the screen.
    • Select the + button on the top right of the screen.
    • Identify the vehicle to delete, press down and swipe left.
    • In the message that displays, select "delete vehicle"
  • BMW
    • To reset your personal data and settings in your BMW with Operating System 7, select: "CAR menu" > Settings > General settings > "Reset vehicle data".
    • In your BMW with Operating System 8, select: "Menu" > "System settings" > "Reset vehicle data".
    • Please note: In vehicles with a production date from 11/2020, the vehicle will be removed from your BMW ID in the My BMW App and My BMW portal after resetting to factory settings.
  • Hyundai
    • Reset Bluelink to factory settings via the infotainment system - go to Bluelink in settings and select ‘deactivate Bluelink’ and reset to factory settings.
    • If you have connected your smartphone to your vehicle, you also need to cancel or terminate your Bluelink subscription via the Bluelink App. In the Bluelink App, go to ‘My Account’ and select ‘Terminate My Account’.
    • You can refer to the Bluelink User Manual for more information.
  • Tesla
    • Log out of your Spotify account
      • Spotify > Home > Sign Out (Scroll to bottom of page)
    • Log out of your Netflix account
      • Tesla Theatre > Netflix > Sign Out
    • Clear PIN to Drive
      • Controls > Safety & Security > PIN to Drive.
      • Go to the setting on your touchscreen. Tap the link to enter your Tesla login credentials and follow the on-screen prompts.
    • Clear Valet PIN Mode
      • Activate Valet PIN Mode through the driver profile icon on the touchscreen.
    • Complete a Factory Reset
      • Touch Controls > Service > FACTORY RESET.
      • Before erasing, Model 3 verifies your credentials
        by prompting you to enter the username and password associated with your Tesla Account.
      • A Factory Reset will clear the following personal data &
        restore customized settings to their factory defaults:
        • Map Data
        • Energy Logs
        • Saved addresses
        • Phone data
        • Music favourites
        • Homelink settings etc.
      • You can view further information in your Owners Manual.
  • MG
    • Open the iSmart App
    • Go to the Remote Control page
    • Click on your Registration at the top of the screen (this should be in the format ‘REGISTRATION >’
    • On the Vehicle Management screen, click Unbind
  • Jaguar
    • Remove the car from your InControl account, log in to My Jaguar InControl, go to the Vehicle Settings tab and press the Remove Vehicle button.
    • Read this guide for more details
  • Polestar 2
  • Mercedes EQC